Payment Policy

By card or Debit card: We accept payment by Visa, MasterCard, Laser & Maestro
Instore: We also except cash and laser

Cancellations & Deposits

A deposit is required for all your future bookings in the Beauty.  24 HOURS notice must be given to cancel or reschedule your booking otherwise your will be charged for the whole appointment.

**€50 deposit for Phibrows and Lipmentation**

 

Order Despatch

All orders are despatched Monday to Friday between 1pm and 4pm. Orders Placed before 2pm Monday to Friday will be sent out within 1-2 days. Orders placed after 2pm will be sent out within 1-2 working days. Orders placed over the weekend are sent at 1pm on Monday, or Tuesday at 1pm if it was a bank holiday weekend. In 95% of cases delievery is achieved within 1-2 working days all over Ireland.

Please Note: Good Friday and Cyber Monday please allow an extra day for shipping.

Order Packaging

All orders are despatched in white envelopes or brown boxes with the company logo.

Shipping Cost

We charge a flate Rate of ONLY €4.95 unless otherwise stated, no matter how big or small the order is.

Shipping & Return Policy

In the unlikely event of anything arriving damaged, please notify us at Lemons in writing or via email within 7 days (i[email protected]).
We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken.  A restocking fee of 15% of the item’s value is payable for all items returned unless the item is faulty or damaged in which case no restocking fee is payable.

Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from Lemons Hair & Beauty, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.

If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping and any restocking fee.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.

We charge €4.95 delivery charge on all orders no matter how big or small the order is.

Payment Policy

By card or Debit card: We accept payment by Visa, MasterCard, & Maestro
Instore: We also except cash and laser

International shipping

International Orders:
If you wish to order products to be delivered outside of the Ireland, please e mail us at [email protected]  with your order and we will get back to you with regards to price for shipping

Out of Stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled and how soon we can get it to you

Privacy Policy

The customer information that we have in our database is reserved for internal use only, we do not sell this information to anybody, it is kept private. This information is needed in order to get to know you better and find ways of serving you better. You also have the right and the ability to modify this information at anytime by logging on to your account

Lemons has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.lemons.ie

Lemons website logs IP addresses, browser types and length of user sessions for administration purposes. We use your IP address to help diagnose problems with our server, to administer our website and to help improve the quality of service available on this site. Your IP address is used to gather broad demographic information. We do not link IP addresses to anything personally identifiable. This means that a user’s session will be tracked, but the user will be anonymous.

Requests for further information

If you fill out a form requesting more information from Lemons Beauty we ask that you provide your name, an email address and comments etc..We require these details to better understand the needs of visitors to this website and in order to provide any requested information promptly.
In the case of the above, Lemons Beauty maintains a database of information which may be held and used by us for purposes such as user profiling, administration, marketing research and to inform you about our service generally. We WILL NOT sell, rent or trade your personal details to any third parties.

Choice/Opt-out

If you require that your personal information be removed from our files, please send an email to [email protected]

Links

This site may provide links to other sites. Privacy policies on these sites may differ from that on the Lemons Beauty site, and we advise that you review the other site’s policies before providing personal information. While every care has been taken to ensure the high quality and standard of sites to which we link, Lemons Beauty can take no responsibility for the content of these sites.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under its control. Information held by this site is stored on password-protected machines, behind a firewall and not accessible to the general public via the Web.

Product Testimonials

Lemons Beauty welcomes feedback on your experience with our products. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. Should you post a testimonial that we do not publish, our customer service department will contact you in order to improve our product quality and service. We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials. Thank you for taking the time to share your thoughts with other Lemons customers.

For all queries

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact: [email protected]